Error Message: "An internal application error has occurred. Please contact Laplink's Technical Support and report the following error key -37. Setup will now terminate."


Document relates to: Laplink Gold (All versions)


SUMMARY

I install Laplink and receive this error message when the setup tries to copy files to the hard drive. What can I do?


CAUSE

Windows files updated by the Laplink Setup may be set for Read-only.


SOLUTION

  1. Use Search to locate these files: COMCTL32.DLL, MFC42.DLL, MSVCIRT.DLL, MSVCRT.DLL, MSVCP60.DLL.

  2. Confirm that only 1 copy of each file exists in \Windows\System32 folder.
  3. NOTE: Rename any other copies you find on the hard drive.

  4. Right-click each file and click Properties.

  5. Confirm that the Read-only Attribute box is not checked.

This Article can be found by searching for:

Keywords: Error Messages: Install

Platforms: Win95, Win98/SE, WinNT, WinMe, Win2K, WinXP, WinVista, Win7

Article#: 678


You can view this article online at:
http://kb.laplink.com/index.php/article/678