USB Connection Troubleshooting in FileMover

Author Scott M on February 1, 2012 | Print | Bookmark
Last updated on April 6, 2012

Document relates to: FileMover, Cables


SUMMARY

I cannot establish a USB connection through FileMover. How can I resolve this issue?

IMPORTANT: FileMover has built-in, non-networking USB Cable drivers that require no special configuration. There is no need to download or install any additional USB drivers or software; you must simply install FileMover on both computers and attach the cable. These new drivers were designed for use ONLY with the following cables:

Gold 1.1 Cable
LapLink USB v1.1 Gold cable

IOGEAR 2.0 Cable
IOGEAR SmartLink™ USB 2.0 cable (Note: Do not use the IOGear-supplied driver cdrom.) 

Other USB data transfer cables may work for FileMover with their own network bridge drivers, but Laplink technicians cannot support their installation or troubleshoot their connectivity. The driver update steps in this document will not work with any other cable, including Laplink’s translucent purple USB network cable. NOTE: Such a USB network connection would be treated as a TCP/IP network connection in FileMover if configured correctly.


CAUSE

FileMover must be installed, running and configured correctly on both computers before it will connect. A USB connection failure problem can be caused when the older USB network cable drivers detect the cable; which prevents the new drivers from correctly detecting the cable. For example, Laplink Gold 11.0 may have been previously installed and configured to use the older TCP/IP network cable drivers (LLGOLDUSBDRIVERS.EXE). Alternatively, those same drivers may have been downloaded and installed in error. Uninstalling the LapLink USB network cable driver itself from Add/Remove Programs in the Control Panel will have no effect.

For instructions on using the Device Manager, please see Technical Document 359: How to Open Windows Device Manager


Incorrectly detected Gold USB 1.1 cable:

Incorrectly detected Gold USB 1.1 Cable

NOTE A: The Laplink USB cable may instead be detected as an ‘Unknown Device’ in the ‘Other Devices’ category. The driver will need to be updated, and all the same steps below under ‘Solution’ will apply.
NOTE B: If the Gold cable is not plugged into the USB port, the cable will not be displayed in the device manager. If you do not see either entry, try attaching the cable to a different USB port, or swapping ends of the cable.


Correctly detected Gold USB 1.1 cable:

Correctly detected Gold USB 1.1 cable

NOTE: If Laplink Gold 11.5 or higher has been installed previously, the driver may appear slightly differently: "LapLink USB 1.0 cable (VID_06D0&PID0622) using NcBulk.SYS". This is not a problem and will not affect USB connections, even if the two computers don’t match.


Correctly detected IOGear Smartlink USB 2.0 cable

Correctly detected IOGear Smartlink USB 2.0 cable

NOTE A: The IOGear cable will not be detected at all unless both ends are attached to a USB port. 
NOTE B: If Laplink Gold 11.5 or higher has been installed previously, the driver may appear differently: "Iogear device (VID_3495&PID_00E0) using NcBulk.SYS". This is not a problem and will not affect USB connections, even if the two computers don’t match.
NOTE C: If the IOGear-supplied driver cdrom has been used, then the driver may appear differently: "Iogear USB 2.0 Network Cable in File Transfer Mode". This is a problem and will affect USB connections in FileMover. The driver will need to be updated, and all the same steps below under ‘Solution’ will apply.


SOLUTION

The following are steps common to all operating systems:

  1. Attach the USB cable to both computers.

  2. Open the Windows Device Manager. See Technical Document #359: How to Open Windows Device Manager.

  3. Determine if the USB drivers appear correctly on both computers. Hint: Click on the plus sign (+) to expand the appropriate category.

  4. If they appear incorrectly, follow the appropriate link for each computer, and then proceed to step 6 below.

    Windows 98
    Windows ME
    Windows 2000
    Windows XP & Windows Server 2003
    Windows Vista/7

  5. Ensure that the Device Manager entry for the USB cable on each computer now matches the pictures for correctly identified cables above.

  6. Start FileMover on both computers.

  7. Attempt to initiate a USB connection from the Connection Wizard

  8. If the connection is not made automatically, check the hosting and user (security) settings in FileMover on the remote computer. For more information, see the FileMover online documentation: FileMover 1.x.

  9. Contact Laplink Technical Support if you continue to experience problems.

Windows 98:

  1. Right-click on the incorrect USB cable entry in the Device Manager.

  2. Select Properties from the context menu. 

  3. Select the Drivers tab. 

  4. Click on Update Drivers.

  5. This opens the 'Update Driver Wizard', click Next.

  6. Select "Search for a better Driver..." and click Next

  7. Unselect all check boxes and click Next.

  8. When the message reads: "Windows will find a new driver", click Next.

  9. When prompted to supply a location, browse to C:\Windows\system32\drivers or to C:\Program Files\Laplink FileMover and click OK.

  10. This will start the 'Copying Files' dialog, click OK.

  11. Click on Finish.

↑ Back to common steps ↑


Windows ME:

  1. Right-click on the incorrect USB cable entry in the Device Manager.

  2. Select Properties from the context menu. 

  3. Select the Drivers tab. 

  4. Click on Update Drivers

  5. This opens the 'Update Driver Wizard', click Next

  6. Select "Automatically search for a better driver" and click Next. After clicking Next there may be a considerable delay with little or no apparent system activity while Window ME searches for the driver.

  7. The 'Copying files' dialog will be displayed with a message stating that: "Windows could not find llusbflt.sys.", or the message may read: "Please insert the disk..."In either case, click on Browse

  8. Navigate to C:\Windows\system32\drivers, and click OK. Alternatively, browse to the C:\Program Files\Laplink FileMover folder and click OK

  9. Click OK in the 'Copying files' dialog.

  10. Click Finish.

↑ Back to common steps ↑


Windows 2000:

  1. Right-click on the incorrect USB cable entry in the Device Manager.

  2. Select Properties from the context menu. 

  3. Select the Drivers tab. 

  4. Click on Update Drivers

  5. This opens the 'Update Driver Wizard', click Next

  6. Select "Search for a suitable driver for my device" and click Next

  7. Uncheck all check boxes and click Next

  8. Select the checkbox for "Install one of the other Drivers" and click Next

  9. If prompted to supply a location, browse to C:\Windows\system32\drivers or to C:\Program Files\Laplink FileMover.

  10. From the list Select "LapLink USB 1.0 Cable – FileMover" and click Next

  11. Click on Finish.

↑ Back to common steps ↑


Windows XP & Windows Server 2003:

  1. Right-click on the incorrect USB cable entry in the Device Manager.

  2. Select Update Driver from the context menu. 

  3. Select "Install software automatically" and click on Next

  4. If prompted, click Yes to the question "This driver is not signed, do you want to install it?".

  5. If prompted to supply a location, browse to C:\Windows\system32\drivers or to C:\Program Files\Laplink FileMover and click OK.

  6. Click on Finish.

↑ Back to common steps ↑


Windows Vista/7:

  1. Right-click on the incorrect USB cable entry in the Device Manager.

  2. Select Update Driver Software... from the context menu. 

  3. Select "Search automatically for updated driver software" and click on Next

  4. If prompted, click Yes to the question "This driver is not signed, do you want to install it?".

  5. If prompted to supply a location, browse to C:\Windows\system32\drivers or to C:\Program Files\Laplink FileMover and click OK.

  6. Click on Finish.

↑ Back to common steps ↑


This Article can be found by searching for:

Keywords: USB Network, Cable: USB Network (gold), Troubleshooting: USB

Platforms: Win98/SE, WinMe, Win2K, WinXP, Win2k3, WinVista, Win7

Article#: 165

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Category: Cables, FileMover

Last updated on April 6, 2012 with 5709 views


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