Warning for Windows 10 Anniversary and Creators Updates with PCmover

Author Lydie B on October 7, 2016 | Print | Bookmark
Last updated on July 27, 2017

Document relates to: PCmover (All versions)


SUMMARY

  • I attempt to migrate from an old Windows 10 PC to a new Windows 10 PC. I do not know whether Windows 10 Anniversary Update or Creators Update is installed on my computers. What do I do?

  • OR


  • After the transfer, I receive the error message: "class not registered" when launching Metro apps. The start button, task bar, Cortana, Edge stop working. What can I do?


CAUSE

Windows 10 Anniversary Update (version 1607) and Windows Creators Update (version 1703) are major updates. These are considered a full OS update. These new updates change user interface and have different overlays.

Migrating from an old Windows 10 PC with the Anniversary Update or Creators Update to a new Windows 10 PC with a previous build will cause conflicts on the new PC, affect functionality of the user account and interfere with the start button and functionality of desktop items.


SOLUTION

To prevent this issue, you would need to insure both computers have the same Windows version and build prior to starting the migration.

 

You have not done the migration yet:

  1. Check Windows version. On each PC, old and new, type in the Search bar: winver.exe and press enter to access operating system information about your PCs. You may also use the following help article for this: How to find the build and version of Windows 10

    An alternative way to look up the exact Windows 10 version used is to click on the Windows logo and select Settings, then Update and Security, then click on Windows Update on the left menu and select Update History.
    If the Windows 10 Anniversary Update or Windows 10 Creators Update was installed, you would see Feature update to Windows 10, version 1607 or 1703 in the list. In the About Windows dialog, if you see version 1607 (build xxxxxx), it means that the Anniversary Update has been installed on the computer. If you see version 1703 (build xxxxxx), Creators Update is installed instead. 


  2. If the Anniversary Update (version 1607) or the Creators Update (version 1703) is installed on one of the computer, you would need to install it on the other computer as well. You can get and install Windows 10 Anniversary Update or Creators Update from this link: How to get Windows 10 Update

     

  3. Once both computers have the same Windows version and build, you can begin the transfer with PCmover by following the instructions in PCmover user guide.

     

 

You have already done the transfer and are having the issue mentioned in the summary:

  1. Undo the transfer on the new computer. Undoing the transfer will restore the new PC to its initial state prior the migration. Open PCmover, in the Welcome to PCmover screen, select Undo Previous Transfer and click Next. Follow the on-screen instructions to undo the transfer. Once it is done, click Finish to restart the new PC automatically.
  2. If you cannot launch PCmover from the application menu, press the Windows logo button and the E key to open File Explorer. Browse to C:\Program Files (x86)\Laplink\PCmover and double click to pcmover.exe to open PCmover.

    If you receive an "unable to execute command" error when using File Explorer, press Ctrl+Shift+Esc to open the Task Manager. Click on File menu, select Run new task and type cmd. Remember to check the Create this task with administrative privileges check-box. Then hit Enter. In the command prompt screen, type "C:\Program Files (x86)\Laplink\PCmover\PCmover.exe" and press Enter to open PCmover. Please don't forget to add the quote "" signs.


  3. Check Windows version. On each PC, old and new, type in the Search bar: winver.exe and press enter to access operating system information about your PCs. You may also use the following help article for this: How to find the build and version of Windows 10.

    An alternative way to look up the exact Windows 10 version used is to click on the Windows logo and select Settings, then Update and Security, then click on Windows Update on the left menu and select Update History.
    If the Windows 10 Anniversary Update was installed, you would see Feature update to Windows 10, version 1607 in the list. For Windows 10 Creators Update, You would see Feature update to Windows 10, version 1703 instead.  

    Important for non-responsive new PCs: If on the new PC you cannot access the Search bar via the Start button at all due to non-responsiveness of the Start button, then instead press Ctrl+Shift+Esc to open the Task Manager. Click on File menu, select Run new task and type winver.exe. Then hit Enter. You will see the version and build of Windows 10. In the About Windows dialog, if you see version 1607 (build xxxxxx), it means that the Anniversary Update is installed on the computer. If you see version 1703 (build xxxxxx), the Creators Update is installed instead.


  4. If the Anniversary Update (version 1607) or the Creators Update (version 1703) is installed on one of the computer, you would need to install it on the other computer as well. You can get and install Windows 10 Anniversary Update or Creators Update from this link: How to get Windows 10 Update

     

  5. Once both computers have the same Windows version and build, you can begin the transfer with PCmover by following the instructions in PCmover user guide.

     


This Article can be found by searching for:

Keywords: Class not registered. Windows 10 Anniversary Update. Windows 10 Creators Update, Start button, Cortana not working

Platforms: Win10

Article#: 1104

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Category: PCmover

Last updated on July 27, 2017 with 4577 views


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