PCmover Error Message: "Successful connect but no data socket."

Author Scott M on February 28, 2012 | Print | Bookmark
Last updated on April 6, 2012

Document relates to: PCMover


SUMMARY

When attempting to do a migration using PCmover, the following error is displayed when the Old computer attempts to connect to the New computer:


When the Stop button is clicked, the following error is displayed:


CAUSE

This error happens when trying to establish a connection via the Laplink Ethernet Cable or Network options for the Method of Connection. The most common cause of this is due to someone selecting the Laplink Ethernet Cable when using a Laplink USB cable.


SOLUTION

Use Technical Document 708: Which Cable do I have? to determine which cable you are using.

If you are using a USB cable to connect the computers, then close PCmover on both computers and start the migration again from the beginning, this time make sure you select the USB Cable option for the Method of Migration on both computers.




If this does not solve your issue, continue below:

Network connection problem:

  1. Disable any security software running in both PCs: Antivirus(Norton, McAfee, etc), Software Firewalls(Kerio, ZoneAlarm, etc), Spyware programs(Windows Defender. Spybot, etc). 
     
  2. Apply Technical Document 252: How to Prevent Background Programs from Starting when Booting Your Computer to both PCs and reboot them.

  3. After reboot, apply Technical Document 1075: How to Turn Off Windows Firewall to both PCs, and try the migration again.


If you still are unable to connect, then you will want to test basic network connectivity. Follow these steps to do so:

Start on the New computer:

  1. Click on Start -> Run (If Run is not present, hold down the Windows key on the keyboard and press R) to bring up the Run line.

  2. Type CMD into the Run line and click Ok to bring up the Command Prompt.

  3. Type IPCONFIG and press enter. Note the IP Address of your network connection.

    • For a Laplink Ethernet Cable, it will likely start with 169.254…

    • For a LAN connection, it will likely start with 192.168…

Contact Technical Support if you are unable to find the IP address.


Go to the Old computer:

  1. Click on Start -> Run (If Run is not present, hold down the Windows key on the keyboard and press R) to bring up the Run line.

  2. Type CMD into the Run line and click Ok to bring up the Command Prompt.

  3. Type PING and press enter.

  4. NOTE: Use the IP Address found in the previous step in place of the in the above entry.
    EXAMPLE: If the IP Address on the New computer was 192.168.1.100 you would type
    PING 192.168.1.100


You should get a response that looks similar to the following.




If you do not then you will need to contact the support group for your connection (Laplink for the Laplink Ethernet Cable or your router manufacturer) for assistance with getting the network configured to allow the connection.


This Article can be found by searching for:

Keywords: PCmover, Error Messages: Connection, Connection Issues

Platforms: Win98/SE, WinMe, Win2K, WinXP, WinVista, Win7

Article#: 1074

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Category: PCmover

Last updated on April 6, 2012 with 6049 views


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