PCmover installation error: "Unable to save file C:\WINDOWS\Downloaded Installations\{A45F2769-197F-49A5-937B-04A3EE}. The process cannot access the file because it is being used by another process"

Author Scott M on February 27, 2012 | Print | Bookmark
Last updated on May 25, 2012

Document relates to: PCMover

 

SUMMARY

When attempting to install PCmover, you may recieve any of the following errors. NOTE: The "{A45F2769-197F-49A5-937B-04A3EE}" portion of this error message can be different on your computer.
Unable to save file C:\WINDOWS\Downloaded Installations\{A45F2769-197F-49A5-937B-04A3EE}. The process cannot access the file because it is being used by another process

Unable to save file C:\PCmover.msi- Access Denied.

You may also get the following error message: Error 1628: Failed to complete installation

 

CAUSE

This issue is generally caused by attempting to install PCmover when it is already installed or some corruption in the DemoShield application.

 

SOLUTION

Open Add/Remove Programs in the Windows Control Panel and see if either PCmover or Laplink PCmover is present there. If they are, uninstall them from there.

Download and install a fresh copy of PCmover from the following web page on BOTH computers. Please see Technical Document 77: How do I get help downloading Laplink products?

Once you have updated and installed PCmover on both computers, continue following the directions in the updated PCmover Quick Start Guide, which a Customer Service or Technical Support representative can give you a link to the proper version.

If the above steps do not resolve the problem or PCmover does not show up in Add/Remove Programs, then use Windows Explorer or My Computer to browse to C:\WINDOWS\Downloaded Installations and delete the {A45F2769-197F-49A5-937B-04A3EE}folder. See note in the Symptom section.

 

This Article can be found by searching for:

Keywords: Install: Errors, Error Messages: Install

Platforms: Win95, Win98/SE, WinNT, WinMe, Win2K, WinXP, WinVista, Win7

Article#: 1066

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Category: PCmover

Last updated on May 25, 2012 with 5364 views


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